Many businesses will bend over backwards to please a client. Unfortunately, this is not always a mission that can be achieved. In order to determine when the best time to let a relationship go is, it is best to look at the benefits versus rewards of the relationship. Consider the amount of time and effort that is being placed into this particular client. If a business is spending more time, money and resources than the value that is being received from the client, it is time to end the relationship.
How to End a Relationship
Terminating a business relationship can be tricky and it will certainly come with its share of aftermath. The best way to end a relationship is graciously. Thank the client for their continued support, but inform them that the business relationship cannot continue. If possible, offer alternatives for them as they transition to a new business relationship with another company. Some businesses may also find it beneficial to offer the client a certain time-frame in order to find a new company to fill their needs.
Dealing with the Aftermath
Keep in mind that ending a business relationship may cause a bit of damage to the company's reputation. For example, the client may provide a negative review in order to damage the company after the relationship has ended. The important thing to do in this situation is to avoid becoming argumentative with the client in an online setting. Respond to the review by once again thanking them for their business and apologizing that the relationship could not continue.
Learning how to terminate a business relationship is an important process for all businesses. This can help a company avoid a great deal of harm when it comes to negative publicity and attention after the relationship has ended. To learn more about what your business can do to promote healthy business relationships, please contact us at firstname.lastname@example.org or call 1-844 MY ACCTG.
Simplicity Consulting is a professional accounting and administrative services firm run by a talented team of professionals. With a combined experience level of over 40 years, we provide high-quality, innovative services to small and medium sized businesses.